Help Center

Using Apolitical

Setting up your account

To sign up, create a profile here.

If you've already signed up, you can complete your profile by adding your job title, organisation, and areas of interest. A complete profile helps you connect with relevant content, courses, and peers.

If you run into any issues during setup, our support team is here to help.

Where do I find my courses?

Your courses can be found in the " My Home" section of the homepage.

Click on the " Courses" icon.

If you don’t see a course you’re expecting, make sure you’ve completed the enrolment steps or check your email for confirmation.

Still stuck? Our support team is here to help.

What are communities?

Communities are dedicated spaces where public servants can connect, share knowledge, and collaborate around specific policy areas or professional interests.

By joining a community, you’ll stay updated on relevant content and connect with others tackling similar challenges.

You can view the communities you're a part of by clicking on " Communities" then " My Communities".

Participation is open to all members, and you can join as many communities as align with your work.

Does Apolitical vet its members?

Yes. New sign-ups are reviewed for professional details like email, organisation, and role. This helps maintain the integrity of our community and ensures that shared knowledge stays relevant and constructive.

While we welcome a broad range of roles and experiences, our focus is on serving those committed to public impact. If your account requires further verification, we’ll be in touch with next steps.

View our Who Can Join? page to learn more.

I haven't received a verification code — how do I get one?

You will be sent your verification code once your application has been reviewed and approved by our support team. If you are applying using a non-governmental email address, approval can take up to three working days.

If you still haven't received your verification email:

  • Check your spam folder and inbox for an email from concierge@apolitical.co with the subject line: ‘ Activate your Apolitical account’

  • Request a new code if you can't find the email — these usually send immediately, but can take up to an hour to appear in your inbox

  • If you're still experiencing issues, contact concierge@apolitical.co

What can I send to help you verify my information?

The more information you provide when signing up, the quicker we can review your application. If you receive an email asking you to provide more information on your role, please send us your full name, job title and organisation.

In addition, we ask that you provide one of the following:

  • Your LinkedIn profile
  • Your work email address
  • A description of your role
  • Online publications with your name and professional affiliation

Changing account details

How do I change my email address?

To change your email address:

  1. Log in to your account
  2. Click on ‘ Settings & privacy’ located under your profile icon in the top right-hand corner of the website
  3. Click the ‘ Account Email’ tab
  4. Enter your password and your new email address
  5. Enter and confirm your new address and click ‘ Verify new email’

How do I change my password?

To change your password:

  1. Log in to your account
  2. Click on ‘ Settings & privacy’ located under your profile icon in the top right-hand corner of the website
  3. Click the ‘ Password’ tab
  4. Enter your current and new password
  5. Click ‘ Save new password’

How do I delete my account?

Send a message to dpo@apolitical.co and concierge@apolitical.co to have your account and data deleted.

Your profile, email address, and other personal data will be removed from the platform and our databases once your account is deleted.

How can I change my account name?

To change your account, select the “My Profile” tab under the coloured initials icon in the top right corner of your screen.

Next to your name, you will see an “Edit” icon. Click on this icon and change your name accordingly.

Receiving emails

I’m not receiving emails from Apolitical. What can I do?

If you can't see an email in your inbox or junk folder, please check:

  • That you've ticked the ‘ Events and courses I've signed up for’ box in your communication preferences. To do this, click on 'Manage preferences' at the bottom of any previous email from us to tailor your subscription options.

  • If firewall restrictions are blocking emails sent from us — you may need to contact your IT department for more information on this.

I can’t find any previous email from Apolitical. How can I change my subscription settings?

If you can’t find a previous email from us, please contact concierge@apolitical.co.

I can’t attend an event. Will a recording be made available?

Yes! If you registered for an event, we will send a recording to your email address within two working days after the event. These recordings will also be uploaded to the event page.

Courses

For help with courses, please navigate to our Courses FAQ page.

Still facing technical issues?

🏆 Try the following:

  1. Switch to a different browser (we advise against Internet Explorer) or turn on private browsing (e.g. incognito mode)
  2. Disconnect from any VPN service you might be using
  3. Use a personal device or network (your work server may have firewall restrictions in place)
  4. Avoid entering personal details using autofill

🌻 Haven't found the answer here?

Email us at concierge@apolitical.co and our support team will be happy to help.